Our Westerville Counseling Office at 120 N. Otterbein Ave.
Welcome to our main office. New Heights Counseling Services helps people in Westerville and the surrounding communities find hope and healing, and our Westerville counseling office on North Otterbein Avenue is where much of that work happens. It is a private space where you can talk openly, move at your own pace, and feel safe from your very first visit.
Whether you are carrying worry, sadness, a painful past, or tension at home, you do not have to have it all figured out before you call. Reaching out is enough. We are ready to walk with you.
Our Westerville Office
Getting Here
Our office is close to Uptown Westerville. Use the Get Directions button for turn-by-turn directions from wherever you are. If you have questions about finding us or about access to the building, please call us before your first visit at (614) 918-8349.
Visiting Our Westerville Counseling Office
As our Locations page explains, both of our offices offer the same level of care from licensed counselors. Here is the kind of support you can find at our Westerville counseling office:
Individual Counseling
One-on-one support for anxiety, depression, stress, grief, and personal growth.
Couples Counseling
Help for partners who want to strengthen communication and rebuild connection.
Family Counseling
Support for parents, children, and teens who want to understand one another and improve their relationships. Learn about family counseling.
Crisis and Trauma Support
Specialized care focused on healing, at a pace that feels safe.
Attention-Deficit/Hyperactivity Disorder (ADHD)
Help identifying ADHD and learning ways to manage it at home, school, and work. Understanding ADHD.
Our team also helps with post-traumatic stress disorder (PTSD), addiction, family conflict, and relationship challenges. When you call, tell us what you are looking for, and we will help you find the right counselor and the right time. You can also meet our team.
Who We Help
We work with children, teens, adults, couples, and families. Our counselors care about your mental, physical, and spiritual well-being, because each part of life affects the others. If faith matters to you, you are welcome to bring spiritual questions into the conversation. If it does not, your counseling will focus on your goals.
Our Westerville office is convenient for people who live or work in Westerville, Columbus, Gahanna, New Albany, and nearby communities.
Counseling Near Uptown Westerville
Westerville calls itself Ohio’s “City Within a Park,” and it is easy to see why. Visit Westerville describes about 6,000 acres of parkland and 44 miles of leisure trails in and around the city.
Our Westerville counseling office is close to Uptown Westerville, the historic town center dating back to 1858. Uptown is a walkable district of locally owned shops, coffee houses, and restaurants that runs right up to the Otterbein University campus.
Many of the families we see have children in Westerville City Schools, which include Westerville Central, Westerville North, and Westerville South high schools. We understand the pace of school mornings, activities, and homework nights, and we try to make counseling fit into real family schedules.
When life feels heavy, small things help too: a quiet walk through the gardens at Inniswood Metro Gardens, or time by the water at Hoover Reservoir. Counseling is one more way to care for yourself and the people you love, close to home.
Insurance and Payment
Our intake form lists Anthem Blue Cross Blue Shield, CareSource, and Medical Mutual of Ohio, along with a self-pay option. Coverage varies by plan. Call us at (614) 918-8349 and we will walk you through insurance, current self-pay rates, and what to bring to your first visit.
Questions About Our Westerville Counseling Office
Do I need an appointment?
Yes. All sessions at our Westerville office are by appointment only. Call (614) 918-8349 or send us a message through our contact page to schedule.
Is my visit private?
Yes. Everything you share with us is kept confidential, with a few exceptions required by law, such as concerns about someone’s safety. Your counselor will explain these at your first session.
Can I choose between the Westerville and Johnstown offices?
Yes. Both offices offer the same level of care. When you contact us, select your preferred location, and we will help you find a time that works. Read about our Johnstown counseling office.
Who should I call with questions before my first visit?
Call New Heights Counseling Services at (614) 918-8349. We can answer questions about scheduling, insurance, and what to expect during your visit.
Schedule an Appointment in Westerville
Whether you are seeking healing from the past or clarity for the future, you do not have to face it alone. Call (614) 918-8349, or send us a message and choose “Westerville” as your preferred location. Help is available, and we are ready to walk with you. Return to our home page.
If you are in crisis or thinking about suicide, please call or text 988 to reach the 988 Suicide and Crisis Lifeline, which is available 24 hours a day, 7 days a week. In an emergency, call 911.